E911 services

E911 emergency dialing services can be made readily available with and only when you recieve confirmation that it has been activated by Durham VoIP. You can check this by dialing 999 from our voip service.

In order to be able to use the E911 dialing services in cases of emergency you must be registered as a certified user. A certified user means DurhamVoIP can and will be able to verify that all registration information is correct and up-to-date at any given time. As a result the E911 dialed call can be routed appropriately to dispatch, and will coincide with your current registered location.


The E911 dialed calls will end up with a dispatcher who will be located at either the Public Safety Answering Point (PSAP) or will be routed to the local emergency service personnel center, which is selected based upon the address you listed at the time you subscribed and/or updated for the DurhamVoIP service. DurhamVoIP E911 dialing service will not function in the event of a Gateway failing or is not configured correctly or if your DurhamVoIP service is not functioning for any reason, including, but not limited to, in the event of a power outage, broadband service outage, or suspension or disconnection of your service because of billing issues. If there is a power outage, you may be required to reset or reconfigure the gateway prior to being able to use the service, for mostly including E911 dialing purposes.

E911 dialing will not function correctly if you move your gateway to a location other than that provided to DurhamVoIP at the time you activated the service. In such event, in order to have E911 calling routed correctly, you must update your service address by emailing us at support@durhamvoip.net. At which time the E911 dialing ability will be re-enabled. The PSAP or local emergency service dispatcher receiving your E911 call through the service may not be able to capture and/or retain automatic number of location information. Meaning that the dispatcher may not know the phone number or the actual physical location of the person who is making the E911 call. Therefore, if you dial 911 using the E911 dialing service, you must immediately inform the dispatcher of your exact location (or the location of the emergency, if different). You must also ensure not to disconnect the line, as the dispatcher may not have a phone number to use to call you back. You must not hang up until you are told to do so by the dispatcher. If you are inadvertently disconnected you must call back immediately. If you are unable to speak and describe your location, the emergency dispatcher may not be able to locate you. If you dial E911 and hang up the receiver, your call will be disconnected.

For technical reasons associated with the possibility of network congestion, with the DurhamVoIP service, there is a possibility that your E911 call will produce a busy signal or will take longer to answer, as compared to traditional 911 calls. You acknowledge and understand that DurhamVoIP will not be liable for any service outage and/or inability to dial 911 using your service or to access emergency service personnel due to the E911 dialing characteristics and limitations listed herein. You also agree to defend, indemnify and hold harmless DurhamVoIP, its officers, directors, employees, affiliates, agents and any other service provider who furnishes services to you in connection with the service, from any and all claims, losses, damages, fines, penalties and costs (including solicitor?s fees) by, or on behalf of, you or any third party or user of the service relating to the failure or outage of the service, including those related to E911 dialing.